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The airline topped the American Customer Satisfaction Index, despite its infamous panel blowout in January. Overall, US air travel customers were happier than last year with their experiences. The airline comfortably topped the annual American Customer Satisfaction Index with a score of 82, a one-point improvement compared to 2023. Allegiant registered a four-point rise in overall customer satisfaction, making it one of the fastest climbers this year. By collating this information, the American Customer Satisfaction Index says it provides a "definitive measure of passenger satisfaction."
Persons: , Allegiant, Max, Kyle Rinker, Jonathan W Organizations: Alaska Airlines, Service, American Airlines, Allegiant Air, Delta, United Airlines, Boeing, Portland International, Johnson, International Air Transport Association Locations: Alaska
Three passengers are suing Alaska Airlines and Boeing for $1 billion. The law firm said the "preventable incident" jeopardized the lives of 180 people. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementThree people who were on board Alaska Airlines Flight 1282 are asking for $1 billion in punitive damages from the carrier and Boeing. This story is available exclusively to Business Insider subscribers.
Persons: , Kyle Rinker, Amanda Strickland, Kevin Kwok, Jonathan W Organizations: Alaska Airlines, Boeing, Service, Alaska, Max, Johnson, Portland International, Business
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